Contact Kooshball
Questions about our rubber strand toys? Need help with your order? The Kooshball team is here to help you bounce back with answers.
Send Kooshball a Message
We’re Here for Every Bounce
Whether you need guidance on choosing the right Koosh ball for your game setup, have questions about our classic or giant rubber strand toys, or need support with an Amazon order, we respond to every message personally. Our team knows these products inside and out — because we make them.
Common Questions
We typically respond to all contact form messages within 1–3 business days. If you’re reaching out about an Amazon order, including your order number helps us respond even faster.
Yes. If you purchased a Kooshball product through Amazon and need support, send us your order number and we’ll coordinate with Amazon’s team to resolve shipping delays, product questions, or returns.
We answer product questions, help you choose the right Koosh ball for your needs, provide game setup tips, assist with bulk orders, and support Amazon order issues. If it’s about our rubber strand toys, we can help.
For schools, camps, or event organizers looking to purchase multiple Koosh balls or game sets, contact us directly. We can provide guidance on bulk purchasing options through our Amazon store.
If you purchased through Amazon, returns follow Amazon’s standard return policy. Contact us if you have questions about your specific order and we’ll help coordinate the return process.
Our products ship via Amazon to all locations Amazon serves. If you have questions about international shipping or delivery to your specific location, reach out and we’ll confirm availability.
Ready to Bounce?
Browse our full collection of original rubber strand toys, from classic Koosh balls to giant Mondo sizes.
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